FAQ'S

1. What is your return policy?

 We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 2. Can I Exchange my item or get a refund?

“Yes.” The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 2-3 weeks. Most refunds are fully refunded within 10 days. Please remember it can take time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please get in touch with us at shop@ramoniaspetiteboutique.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials. Please email Ramonia's Petite Boutique LLC. at shop@ramoniaspetiteboutique.com  if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

3. What are my delivery options?

We currently offer USPS, UPS, and Fed Ex

 

4. Where do you ship?

We currently ship in the United States Only.

 

5. What is your method of payment?

We accept Visa, Mastercard, Amex and Discover.